Waxworksphoto return policy:

All fine art purchases, as most galleries, are a final purchase of sale. However, if a piece is damaged during shipping, it must reported within 24 hours of receipt of delivery. From there every effort humanly possible to repair or have the artist replicate and replace the piece will be made or to refund the purchase price through insurance. If there are any issues with the piece based on your order, we will investigate the issue. No guarantees will be made of a return or refund until the order has been thoroughly researched. If you are dissatisfied with the quality of the piece, we will also research the order and consider the options. Our customers are of the utmost importance to us and we want you to enjoy every purchase for a lifetime. However, since each piece is custom made, it is extremely important that you are thorough with reading through the notes on every piece and the outcome, which they produce.


Shipping Policy:

Turn around time for ALL Waxworksphoto pieces is approximately 8-10 weeks. You are responsible for the cost of shipping the piece, which is sent 2-day or overnight Federal Express. Charges are dependent on the season, since wax stability is based on heat and humidity levels. During extreme weather the stability of the wax during shipping can be altered so we pack them the best of our ability and count on you as the client to receive the package in a timely manner as to not leave it out in any unstable and uncontrolled environment; such as outside. If the weather is too extreme for shipping, we will notify you that the delivery will be delayed.


Wax on Wood disclaimer:

The wax on wood piece is covered with an 1/8" of beeswax that really changes the image to create a soft focus feeling. The translucent beeswax is then enhanced with oil paint and resin medium. This is our most artistic and altered mixed media piece, it truly transforms photographs into mixed media art. Wax on wood comes on a standard 1" wooden box panel in sizes up to 30 x 40. It can also be made on a 1/2" flat panel and framed. There is an additional fee for upgrading to a 2" panel.
Tip: Our general rule of thumb with this process is that images that work best are ones that don't have blur or textural filters done in Photoshop. The wax will decrease contrast and focus approximately 50%. So starting with an image that is already sharp and has great tonal range is best. It is similar to veiling an image with a soft focus filter number 5.

Panel construction: Wax on wood box panel comes as a standard 1” panel. There is also an option to get a 1/2" panel that can be framed and there is an additional fee for upgrading to a 2" panel. Upgrade is calculated on a per panel quotes basis.


Wax on Paper disclaimer:

The wax on paper is printed on a museum quality photo rag with a handtorn edge; and brushed with colored encaustic wax to add texture and tint to the original image. Wax on paper needs to be framed or if a small piece is ordered, placed on an album cover.
 

Simply Wax disclaimer:

A photograph printed on museum quality paper mounted to a standard 1" wooden box panel in sizes up to 30 x 40. It can also be made on a 1/2" flat panel and framed. There is an additional fee for upgrading to a 2" panel. Simply wax is hand brushed with encaustic paint and tinted with oils. This process maintains the most photographic details and does not alter the clarity of the image, as it has the least amount of wax applied.

Panel construction: Simply wax box panel comes as a standard 1” panel. There is also an option to get a 1/2" panel that can be framed and there is an additional fee for upgrading to a 2" panel. Upgrade is calculated on a per panel quotes basis.
 

Cubism disclaimer:

The Cubism collection are 3.5x3.5", 4x4, 5x5 or 6x6" wood cubes, 5 sides, of your photographic images brushed with organic beeswax and oil paint with a felt bottom. Perfect for a tabletop decoration without scratching the surface. Some fun photos perfect for Cubism are pet portraits, engagement shoots, children's faces and any other series of images!

Cubism pieces are printed on museum quality paper and brushed with beeswax to add texture and tint to the original image. Cubism pieces are our only product that includes more than 1 image and are the perfect tabletop Waxworksphoto piece or a custom cake topper!
 

Portfolio Box disclaimer:

The portfolio box is a 9x12x3.25 wooden box with an image mounted to the top of the box brushed with beeswax and oil paint. The outside also comes with felt on the bottom and a ribbon and charm adornment. The inside of the box has a 6x9 image mounted on the underside of the top and also brushed with beeswax and oil paint. You have the option to order the box with or without 12 white or black mattes with 3.5x5, 4x6 or 5x7 cutouts. Prints not included with mattes.